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Mattioli Arena Refund Policy and Terms & Conditions

Leicester Community Sports Arena Limited, trading as, and hereinafter referred to as, Mattioli Arena, sells tickets as an agent on behalf of the organisers, promoters, artists, or producers of an event (referred to as a "Promoter") and on their own behalf for Venue specific events on these terms and conditions and subject to any other terms, conditions or rules applicable to that event.
 

Purchasing tickets

In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fees per order and/or other supplementary fees which may apply to the event. Those fees are not refundable except when advised at the time of booking.
 

You must inform Mattioli Arena of any change of email address, at any point after the purchase of tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.
 

An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

Whilst we allocate specific seats to you we have the right to change these seats to others of equal value.
 

The show or event may be photographed, filmed or recorded. Buying a ticket affirms your consent to the photographing, filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of the Venue Management.
 

Delivery and collection

Tickets are despatched to you electronically at the time of booking or in certain circumstances are made available for collection at the venue box office.

To collect tickets at the box office the cardholder must present the card used to book the tickets as identification. Other identification or letters authorising collection may not be accepted and the tickets may be withheld at the box office.
 

Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.

 

Cancellation Rights and Refunds

Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in the terms and conditions advised by the promoter of any event.
 

Duplicate tickets are available for Arena specific events only in this instance place contact tickets@leiesterarena.co.uk to arrange for the tickets to be re-sent via email. Duplicate tickets for external events will be at the discretion of the promoter.
 

Cancellation, Change or Postponement of an Event

Decisions to change or cancel events are the responsibility of the Promoter. Mattioli Arena cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
 

You should always check with the event promoter that an event is going ahead at the scheduled date, time and venue.
 

If a Promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to Mattioli Arena, Mattioli Arena will try to inform you. This will usually be via email. In urgent cases it may be by phone so please ensure we have the correct contact information.
 

If an event is rescheduled, changed or moved, the Promoter will usually give you the option of either retaining or exchanging your tickets for the new date/location. If an event is cancelled by the Promoter you will normally be offered a refund, this is event specific and promoter specific so please refer to the terms and conditions of the event booked. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances. All refunds must be claimed no later than 5 days before the rescheduled date. Refunds will not be issued within 5 days of the event or once the event has taken place.
 

Refunds

If for any reason you are entitled to a refund, please email tickets@leicesterarena.co.uk with your name, booking reference and copy of your tickets.
 

Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your request, whichever is later.
 

No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event.
 

Attending an Event

External Events are not the responsibility of Mattioli Arena. Mattioli Arena does not organise external events and has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft any personal property at an event).
 

Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. If you breach those terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.
 

Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or the Promoter will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.
 

Mattioli Arena will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc. Information on where you can find full details of relevant terms, conditions or rules will be available from the Promoter or venue operator via the box office or their website or during the online booking process.
 

Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.
 

When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate. For non-basketball sessions, all persons aged under 18 must be accompanied by an adult.
 

Specific seats may be allocated to you at the time of booking, but the Promoter or venue operator reserves the right to change these seats to others of equal value.
 

Privacy

We may share your personal information with Promoters, venue operators, and others as necessary only for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law.

Mattioli Arena will share your information with 3rd parties only if you have given consent for us to do so. These 3rd parties may use your information to contact you with regards to the specific event or other relevant events you may be interested in, based on your purchase history.
 

We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.

 

Other than the disclosures referred to in the Terms & Conditions, we will not disclose any personal information without your permission, unless we are legally entitled or obliged to do so (for example, if required to do so by Court order, or in order to prevent fraud or any other crime).
 

General

Morningside Arena cannot be liable in any way for the acts or omissions of others (including Promoters and venue operators). However, Morningside Arena does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
 

These terms and conditions do not create any rights or obligations enforceable by or against anyone other than Morningside Arena, you and, as Morningside Arena contracts as the Promoter's agent, the Promoter who has direct rights and obligations under these terms and conditions.
 

The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and Morningside Arena are subject to the exclusive jurisdiction of the English Courts.
 

Contacting Mattioli Arena

If we can be of any further help please email tickets@leicesterarena.co.uk quoting your name and booking reference number you were given at the time of purchasing your ticket and we will see what we can do to help. Any enquiries will only actioned 5 days post to an event.

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